Terms & Conditions

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Please find the official terms and conditions for Ismael Hotel below. If you require further information or assistance, contact us and a member of our team will be happy to help you. 


All reservations must be guaranteed with a credit card. You credit card will NOT be charged for reservations made online or via telephone. You will be prompted for the security of your data card to guarantee your reservation. FULL PAYMENT MUST BE DONE AT THE TIME OF ARRIVAL. If you do not cancel your reservation 48 hours in advance (before 12p.m local time) on the date of arrival, the Hotel Ismael 312 will charge your card the payment of one night.


Reservations may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival.


Our direct booking book online is fast, easy and totally secure. To ensure our competitive prices and availability, room rates displayed at all times and availability are shown in “real time” directly from the hotel’s reservation system.