Our hotel is committed to making our facilities, amenities and services accessible to guests with disabilities. Below is a description of many of the hotel's accessible features in its public spaces and guest rooms.

Accessible public spaces

1. The reception and restaurant are located on different floors and can be accessed by elevator or stairs. The main hallways are well lit, the dining areas have carpet-free floors. The doors are wheelchair accessible and the seating arrangement can be modified as needed.

2. Elevators with buttons with raised floor numbers.

3. The Hotel has two entrances, the main one at floor level and the second with ramps for wheelchairs.

4.- If necessary, we have a wheelchair for guests to use.

Accessible spaces in the rooms

1. Access to the rooms by elevator or wide staircase.

2. Please call us if you have particular requirements regarding access to or in rooms.

3. The bedrooms are carpeted.

4. The bathrooms have ceramic floors and we have non-slip rugs and shower chairs if you need them.

5. The rooms have a minibar, but we can store medications that require refrigeration upon request.

  6. We have personnel with training in patient handling, to help with the nurse or companion to change from wheelchair to bed and any other procedure that the guest needs.

Website Accessibility

Hotel Ismael is committed to guaranteeing digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

Compliance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of compliance: Level A, Level AA and Level AAA. The Hotel Ismael website contains functionality in accordance with WCAG 2.0 level AA. Compliant functionality means that efforts were made during website development to follow WCAG standards.

Browser and assistive technology support.

The Hotel Ismael website is designed to be compatible with the following assistive technologies:

1. Chrome, Firefox and Safari browsers on JAWS, NVDA and VoiceOver screen reader technologies

Technical specifications

The accessibility of the Hotel Ismael website relies on the following technologies to operate with the particular combination of web browser and any assistive technology or plug-ins installed on your computer:



3. CSS

4. JavaScript

Limitations and alternatives

Despite our best efforts to ensure the accessibility of the Hotel Ismael website, there may be some limitations. Below is a description of the known limitations. Please contact us if you see an issue that is not listed below.

Known limitations of the website:

1. Tripadvisor

2. Reserve

3. Travel, click



6. Youtube

7. Kayak

Comments and contact

We appreciate your comments regarding the accessibility of the Hotel Ismael website. Let us know if you encounter accessibility barriers. Additionally, if you need assistance or have any questions about the hotel's accessibility features or need help reserving an ADA accessible property, please contact us using the contact information below.

1. Telephone: +56 2 26167600

2. Email:

3. Hotel address: Ismael Valdés Vergara 312, Santiago, Chile.